Job Description

Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:

• Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women

• Children’s Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR

• Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.

• Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.

Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.

Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

Skills / Requirements

JOB SUMMARY: Behavioral Health Utilization Manager will perform concurrent and discharge reviews on assigned patients. Applies approved criteria for justification of admission and continued stay in the appropriate level of care. Notifies Medical Director regarding the review of medical records submitted by providers for peer to peer reviews.  Utilizes nationally recognized evidenced based clinical criteria, approved medical guidelines, and company policies. Provides timely responses of the outcome to the provider based on State policy. Assists in the ongoing development and maintenance of a database for tracking, trending and reporting of cases.


Education/Specialized Training/Licensure: Bachelor's degree in Nursing. Current state Registered Nurse License.
Work Experience: Two (2) years' experience in an acute psychiatric care setting.
Two (2) years' experience in utilization and appeal review in a managed care environment with Medicaid and Medicare members.

Communication Skills:
Above Average Verbal (Heavy Public Contact)
Bilingual Skills Required?   No
Writing /Composing Yes  (Correspondence / Reports)

Other Skills: Analytical, Dictation/Transcription, Medical Terminology, Research, PC, MS Word, MS Excel

Work Schedule: Flexible

Able to work independently under general instructions and working within a team environment, Able to apply the appeal and medical necessity criteria and use critical thinking


Application Instructions

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