Job Description

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

Skills / Requirements

JOB SUMMARY:
The Health Plan Specialist- Broker Coordinator is responsible for administrative processes associated with licensing, approval, re-applications, and re-certifications of Community Health Choice Agents/Broker partners. This position will participate in onboarding new Agents/Broker partners, including tracking and overseeing contracting and training. The Broker Coordinator will ensure that no lapses in licensing occur and that Agents/Brokers meet all company, compliance, and licensing requirements. They will manage multiple inboxes and serve as the liaison between Agent/Broker sales force and operations up to and including troubleshooting. The Broker Coordinator will provide company communications to Agents/Brokers and management in addition to preparing various weekly and monthly performance reports, presentations and materials. This position will assist at Agent/Broker and Community events as needed (including some weekends & evenings). The individual in this position should have a proven ability to work independently, take initiative and bring projects through to completion. In addition, this individual must have the ability to manage competing priorities and re-prioritize work as needed and have the ability to maintain focus in a dynamic environment. As part of the Business Development team, the Broker Coordinator will maintain and prow the Agent/Broker partnership to assist the sales team in achieving departmental goals and provide excellent customer service while complying with all appropriate regulatory guidelines.
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MINIMUM QUALIFICATIONS:

1. Education/Specialized Training/Licensure: High School Diploma, Life and Health license within 90 days of hire date
2. Work Experience (Years and Area): One plus (1+) year experience in Health insurance, Healthcare, Medicare or other regulated industry to include customer service experience.
3. Management Experience (Years and Area): N/A
4. Equipment Operated: Excellent computer skills required, including Word, Excel and PowerPoint in a Microsoft Windows environment. Must be able to utilize laptop, wireless internet equipment, phone system and portable printer. Salesforce experience a plus.

SPECIAL REQUIREMENTS: (Check Applicable Areas)
1. Communication Skills:
Above Average Verbal (Heavy Public Contact)
Bilingual Skills Required? No Languages: Spanish preferred.
Writing /Composing No (Correspondence/Reports )

2. Other Skills:
P.C.
MS Word
MS Excel

3. Advanced Education: N/A

4. Work Schedule:
Weekends (as needed)
Overtime 1 (as needed)

5. Other Requirements: Must be familiar with health insurance programs and their components, including STAR Medicaid/CHIP programs and Health Insurance Marketplace. Must have reliable, insured transportation.

RESPONSIBLE TO:
Designated Supervisor
Manager
Director

EMPLOYEES SUPERVISED:
None

Application Instructions

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