Job Description

Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:

* Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women

* Children’s Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR

* Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.

* Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.

Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.

Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

Skills / Requirements

JOB SUMMARY

The Housing Coordinator helps members navigate housing related Social Determinants of Health (SDoH)/Non-Medical Drivers of Health (NMDoH) needs. This role is responsible for working with assigned members, the Service Coordination team, stakeholders (both internal and external) and community partners to create a person-centered service plan to improve the members’ housing outcomes and overall well-being. The STAR+PLUS Housing Coordinator assists members with community and facility-based transitions as well as education around affordable housing and other service options.

JOB SPECIFICATIONS AND CORE COMPETENCIES

  • 20% Completes assessments with members and/or Legal Authorized Representative (LAR) to obtain information regarding member status, support system, housing insecurities, and other needs for housing services. Educate Members on accessing housing options such as utility assistance and the proper channels for reporting housing discrimination. 
  • 20% Responsible for collaborating with the Service Coordination Team, Internal and/or External Stakeholders (i.e., Provider, Caregiver, Program Staff), and referrals to Community-Based Organizations (CBOs). 
  • 10% Knowledge of Section 811 Project Rental Assistance (PRA), HUD, Housing Authority, Affordable housing programs, homeless service agencies and other supportive housing programs. 
  • 10% Knowledge of policies and procedures that are supportive of members who have disabilities or are age 65 or older. 
  • 5% Actively participate in Interdisciplinary meetings (IDT) to contribute to the development of care and service plans. 
  • 5% Actively contributes to achievement of departmental goals, as identified in Department’s annual business plan, including specific departmental process improvement plans and other duties as assigned.


MINIMUM QUALIFICATIONS:

  • Education/Specialized Training/Licensure:Bachelor’s degree in business administration, Healthcare Management, or related field.
  • Work Experience (Years and Area): 3 years’ experience in employment, housing (Section 811 Project Rental Assistance (PRA), HUD, Housing Authority, Affordable housing programs, homeless service agencies and other supportive housing programs), transitions, or social determinant programs geared towards supportive programs. Some exposure to office practices and procedures preferred.
  • Experience working with LTSS, chronic or complex condition populations preferred.
  • Must be able to work with projects requiring attention to detail. * Good organization, critical thinking, and critical listening skills. * Ability to communicate with a diverse group of people. * Ability to work independently and to follow instructions. * Ability to travel throughout Harris County and surrounding counties. * Ability to work hours outside of normal workday.
  • Software Proficiencies: MS Office (Word, Excel, Outlook)

 

Application Instructions

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